Return and Refund Policy


Return and Refund Policy

Scope and Purpose
This return and refund policy applies to all purchases made through the website https://lunora-fashion.com

Contact Information
For questions regarding returns and refunds, please contact our customer service:
Email: info@lunora-fashion.com

Return Period

Customers have the right to withdraw from the purchase and return the product within 30 days of receiving it, without needing to provide a reason.

Return Instructions

  • Return Request: To initiate a return, contact our customer service at info@lunora-fashion.com with your order number and a detailed reason for the return.

  • Return Approval: After reviewing the request, we will provide detailed instructions and, if necessary, a prepaid return label.

Packaging and Shipping

  • Carefully pack the product in its original packaging with all tags intact.

  • Include the return authorization and any requested documents or photos.

  • Download and print the return label provided in our email (if applicable).

Return Shipping Costs

  • The customer is responsible for return shipping costs, except in cases where the product is defective or does not match the description.

  • In such cases, Lunora-Fashion will cover the return shipping expenses.

Specific Conditions for Returns and Refunds

  • Return due to change of mind: Products can be returned within 30 days, as long as they are unused, undamaged, and in their original packaging.

  • Defective products: Contact customer service immediately. Lunora-Fashion will cover return shipping and provide a replacement or full refund.

  • Products damaged during shipping: Send photos of the damage within 48 hours of receipt. If confirmed, return shipping will be covered.

  • Incorrect product received: Contact us to organize a return and receive the correct item.

  • Product never received: Report the issue so we can investigate with the courier.

  • Order cancellation: Orders can be cancelled before shipment. After shipping, the return process must be followed.

Policy for Defective or Damaged Products

Contact customer service within 48 hours of delivery with photos of the defect or damage. Upon verification, we will proceed with a replacement or full refund.

Policy for Undamaged Products

You may return the product within 30 days of receipt, provided it is intact, unused, and in its original packaging.

Timeframes

  • Return window: The return request and shipment must be made within 30 days of receiving the order.

  • Processing: The refund will be issued within 14 days of receiving and verifying the returned item. You will receive an email confirmation.

  • Refund conditions: Only intact, unused products in their original packaging will be accepted. Refunds for defective or incorrect items will be processed after inspection.

  • Refund timeline: Up to 14 days to credit the original payment method.

  • Refund method: Refunds will be issued using the original payment method.

Return Exceptions

Returns will not be accepted for:

  • Custom-made or personalized products

Shipping Methods and Costs

  • Shipping method: UPS

Legal Rights

This policy does not affect your statutory legal rights.

If you have any questions or need assistance, don’t hesitate to contact us!