Shipping Policy

Shipping Policy

Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below you will find all the details about our delivery process.

DELIVERY COVERAGE

Countries: We currently deliver within the USA.
Future expansion: We are considering expanding our delivery areas in the future.

SHIPPING COSTS

Within USA: Free shipping.
No hidden fees: All costs are clearly displayed at checkout.

ORDER PROCESSING TIMES

Processing time: Orders placed before 11:00 PM are processed the same day, Monday through Friday.
Order cut-off: 11:00 PM.
Weekend orders: Orders placed during the weekend will be processed on the next business day.

DELIVERY TIMES

Estimated delivery time: 5–7 business days.
Business days: Delivery is from Monday to Friday.
Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transport issues.

DELIVERY PROCESS

Reliable couriers: We ship with UPS.
Insured deliveries: All shipments are insured. In case of loss or damage during transit, please contact our customer service.
Eco-friendly packaging: We are committed to using sustainable packaging materials to reduce our environmental impact.

TRACKING

Tracking information: After purchase, you will receive an email with tracking details, including the courier's name and the tracking number.
Support: Our support team is ready to help you with any tracking-related questions.

MISSING ITEMS

Report missing items: Contact our customer service within 7 days of receiving the package at info@lunora-fashion.com.
Resolution: We will resolve the issue promptly by sending a replacement product or offering a refund.

RETURN POLICY

Returns: We accept returns within 30 days of receiving the order.
Return conditions: The product must be unused, undamaged, and returned in its original packaging. Customized products cannot be returned.
Costs: Return shipping costs are the customer's responsibility unless the item is defective or not as described. In such cases, lenora-fashion.com will cover the return shipping costs.
Refunds: Refunds will be processed within 14 days of receiving the returned item and credited to the original payment method.

If you have any further questions or need assistance, please don’t hesitate to contact us!