Privacy Policy

Our Privacy Policy

At Lunora-Fashion, we take your privacy very seriously. We only process data necessary for (improving) our services and handle all information we collect about you and your use of our services with care. Your information is never shared with third parties for commercial purposes.

This privacy policy applies to the use of the Lunora-Fashion website and the services accessible from it. It describes what data we collect, why we collect it, with whom and under what conditions it may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have concerning your personal data.

If you have any questions about our privacy policy, you can contact our privacy officer using the details at the bottom of this policy.

How We Handle Your Data

We use services such as Shopify, Google G Suite, and Klaviyo for web hosting and email communication. Our online store is built with Shopify and hosted on a dedicated server.

All personal data collected via our website or services is shared only with our hosting partners as required for technical support. They are contractually obliged to take the necessary safety precautions and may not use this information for other purposes.

We’ve implemented appropriate technical and organizational measures to protect your data, including SSL encryption and a strong password policy.

Email and Mailing Lists

For standard email communication, we use hosting-provided email services. Our provider has appropriate safeguards in place to prevent abuse, loss, or unauthorized access to your data. They cannot access our inbox, and all email correspondence is handled confidentially.

Purpose of Data Processing

We use your data exclusively to deliver our services to you. This means the data processing is directly related to your use of our platform. We do not use your data for targeted marketing unless you give explicit permission.

Information may only be shared with third parties to fulfill administrative and accounting obligations. All such parties are bound by confidentiality agreements.

Automatically Collected Data

Data such as anonymized IP address, browser type, and operating system are collected solely to improve our service. These are not considered personal data.

Cooperation with Tax or Criminal Investigations

In some cases, we may be legally required to share your data in connection with a tax or criminal investigation. We will comply where legally obligated but will resist disclosure where allowed by law.

Data Retention Periods

We retain your data as long as you are a customer. If you cancel your account, it will be treated as a request to delete your data. Some data, like invoices, must be stored longer due to legal obligations and are securely stored.

Your Rights

You have certain rights under applicable data protection laws:

Right of access – Request a copy of the data we process about you.
Right to rectification – Request correction of inaccurate or incomplete data.
Right to restriction of processing – Ask us to limit how we use your data.
Right to data portability – Receive a structured, machine-readable copy of your data.
Right to object – Object to data processing based on legitimate interest or automated decision-making.

All requests will be answered within 30 days. Identification may be required to process certain requests.

Changes to This Policy

We reserve the right to modify this privacy policy at any time. The latest version will always be available on this page. If a new policy changes how we use your data, you will be notified via email.

Lunora-Fashion
Email: info@lunora-fashion.com